FAQ

LOCATION & DIRECTIONS

The Ashwaubenon Performing Arts Center is located at 2391 South Ridge Road, Green Bay, WI 54304.  Nearby landmarks include Target to the north and Ashwaubenon High School to the east.

From the South via US Highway 41:

Take exit #164 for S Oneida Street/Waube Lane. At the base of exit stay to the right and merge onto S Oneida Street (north). Continue north on S Oneida Street for approximately 2 miles. Take left onto Anderson Drive (west). Continue west on Anderson Drive for approximately ¼ mile. Take a right onto S Ridge Road (north). The Ashwaubenon PAC will be on your right.

From the North via US Highway 41:

Take exit #167 for Lombardi Avenue. At the base of exit take left onto Lombardi Avenue (east). Continue east on Lombardi Avenue for approximately 1 mile. Take a right onto S Ridge Road (south). Continue south on S Ridge Road for approximately 1 mile. The Ashwaubenon PAC will be on your left.

From the North or South via Interstate 43:

Take exit #180 for WI-172 West. Continue west on WI-172 for approximately 6 miles. Take the Oneida Street/Ashland Avenue exit. At the base of exit take left onto Pilgrim Way (west). Continue west on Pilgrim Way for approximately ¼ mile. Take right onto S Oneida Street (north). Continue north on S Oneida Street for ⅛ mile. Take left onto Anderson Drive (west). Continue west on Anderson Drive for approximately ¼ mile. Take a right onto S Ridge Road (north). The Ashwaubenon PAC will be on your right.

From the North via WI-54/57:

At interchange for Interstate 43, take exit for I-43 South to Milwaukee. Merge onto I-43 headed south. Continue on I-43 for approximately 4 miles. Take exit #180 for WI-172 West. Continue west on WI-172 for approximately 6 miles. Take the Oneida Street/Ashland Avenue exit. At the base of exit take left onto Pilgrim Way (west). Continue west on Pilgrim Way for approximately ¼ mile. Take right onto S Oneida Street (north). Continue north on S Oneida Street for ⅛ mile. Take left onto Anderson Drive (west). Continue west on Anderson Drive for approximately ¼ mile. Take a right onto S Ridge Road (north). The Ashwaubenon PAC will be on your right.

From the West via WI-29/32:

At interchange for US Highway 41, take US Highway 41 South exit to Appleton. Merge onto US Highway 41 headed south. Continue on US Highway 41 for approximately 2 miles. Take exit #167 for Lombardi Avenue. At the base of exit take left onto Lombardi Avenue (east). Continue east on Lombardi Avenue for approximately 1 mile. Take a right onto S Ridge Road (south). Continue south on S Ridge Road for approximately 1 mile. The Ashwaubenon PAC will be on your left.

From the West via WI-54/W Mason Street:

At US Highway 41, take US Highway 41 South to Appleton. Merge onto US Highway 41 headed south. Continue south on US Highway 41 for approximately ¼ mile. Take exit #167 for Lombardi Avenue. At the base of exit take left onto Lombardi Avenue (east). Continue east on Lombardi Avenue for approximately 1 mile. Take a right onto S Ridge Road (south). Continue south on S Ridge Road for approximately 1 mile. The Ashwaubenon PAC will be on your left.

PARKING

Parking is free of charge and available via South Ridge Rd entrances, both in the north and south parking lots adjacent to the PAC, as well as along both sides of South Ridge Rd itself.  Please adhere to street parking signage.

TICKETING POLICIES

• Ticket orders are not accepted without full payment of cash, check, or credit card at the time of purchase. No tickets may not be reserved or held for payment at a later date.
• Please do not include cash with mailed ticket orders.
• No refunds or exchanges are permitted on ticket purchases.
• There are per order handling fees on orders received by phone, internet, mail and fax. A per ticket processing fee is assessed on every ticket purchased.
• A $1 facility fee is added on each ticket sold.
• There is a $2.50 per ticket fee for reprinting lost or damaged tickets. The original ticket purchaser must authorize the request.

The main floor and loge seats, as well as all rest rooms, are handicapped accessible. Expanded wheelchair seating is available throughout the theater.  Please make any accessibility needs you may have known at time of ticket purchase so we can provide the best accommodations.

HEARING ENHANCEMENT SYSTEM

The Ashwaubenon PAC is equipped with a Hearing Loop System that provides an in-ear loudspeaker that cuts out a significant amount of background noise for audience members with hearing aids or cochlear implants.

How to Use the PAC’s Hearing Loops:

• Our special Hearing Loop receivers can be checked out free of charge at Coat Check.  A driver’s license or credit card is held until the unit is returned after the show.
• To utilize the hearing loop system, hearing aids must be equipped with a telecoil, or a T-coil.  The T-coil in the hearing aid must be activated by an audiologist and switched on. 
• If you do not have a T-coil equipped hearing aid or cochlear implant but wish to benefit from the hearing loop system, a special receiver and earpiece can be checked out free of charge at Coat Check.  A driver’s license or credit card is held until the unit is returned after the show.

CAMERAS AND RECORDING

Contract agreements with the artists generally prohibit the use of cameras, camcorders and other recording devices during a performance, unless special permission is obtained.  For performers’ safety, flash photography is always prohibited.  PAC staff reserves the right to confiscate any devices that are suspected of use in recording to inspect before returning to the owner.

CELL PHONES & OTHER DISTRACTIONS

Cell phones should not be used during performances. PAC staff reserves the right to ask any attendee to step out of the performance if they are distracting the performers or audience around them.  Ticket buyers and performers want to enjoy shows that are free of noise and distraction. The venue reserves the right to ask anyone to leave if their behavior is disruptive to others.

LATECOMERS

To ensure a distraction-free performance for both the artists and the audience, latecomers will be seated at the discretion of the House Staff during a suitable pause in the performance.  Reserved seating selection is not guaranteed for those who arrive after a performance begins.

CHILDREN

Family entertainment is a priority, but not all shows are appropriate for all ages. When events are considered to appeal primarily to an adult audience, the PAC discourages attendance by children. Fire Code requires all audience members (even those of lap-sitting size) to have a ticket.

DELAYS

Although every attempt is made to begin on time, the PAC reserves the right to delay the start of an event in order to respond to technical, weather, or other unforeseen situations.

CANCELLED OR RESCHEDULED PERFORMANCE

Performance dates, times, and programs are subject to change.  In the event of a cancelled performance, the PAC will make every attempt to contact all ticket holders. Announcements will be distributed to area radio and TV stations. A rescheduled or comparable performance may be offered; however, refunds will be available to patrons who cannot take advantage of a substituted event. Because events may reschedule, dates and programs are subject to change.

WEATHER-RELATED CANCELLATIONS

Ashwaubenon PAC events are only cancelled if performers cannot make it due to weather.  No refunds will be issued to audience members who cannot attend a presented performance.

SMOKING

The use of tobacco products, including e-cigs, is prohibited on the PAC grounds.

FIREARMS & WEAPONS

The carrying of firearms or other weapons within the PAC is strictly prohibited.

EMERGENCIES

If you expect an emergency call during a performance, please leave your name and seat number with the Front of House Manager.

LOST ITEMS

Contact the Ashwaubenon High School office at 920-492-2950 to leave a message about items lost in the theatre.